سياسة الشحن
Last updated: 25 February 2026
At Pose, we are committed to delivering your carefully curated pieces safely and promptly. This page provides detailed information about our shipping options, costs, delivery times, and policies.
1. SHIPPING DESTINATIONS
1.1 Domestic Shipping (UAE)
We currently ship to all seven Emirates within the UAE: Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.
1.2 International Shipping
International shipping options are available to select countries. During checkout, you can view available shipping destinations and costs for your location.
2. SHIPPING COSTS
UAE Shipping Costs:
Free Standard Delivery: Orders over AED 500 qualify for free standard delivery to all Emirates.
Standard Delivery Fee: For orders under AED 500, delivery fees are calculated based on order weight and destination, and will be displayed at checkout before payment is taken. Standard delivery fees typically start from AED 25.
Express Delivery Fee: Express delivery fees are calculated based on order weight and destination, and will be displayed at checkout before payment is taken. Express delivery fees typically start from AED 40.
3. DELIVERY OPTIONS & TIMEFRAMES
Delivery timeframes are based on items dispatched from within the UAE. Where a vendor is based outside the UAE, delivery times may vary and will be indicated on the relevant product listing and confirmed at checkout.
3.1 Standard Delivery (UAE)
Dubai and Abu Dhabi:
Delivery Time: 1 - 2 business days. Orders are typically processed within 24 hours with tracking information provided.
Other Emirates:
Delivery Time: 1 -3 business days for Sharjah, Ajman, Ras Al Khaimah, Umm Al Quwain, and Fujairah.
3.2 Express Delivery (Dubai and Abu Dhabi)
Same-day express delivery is available Monday to Saturday for orders placed before 12:00 PM (noon) GST, for delivery by 10:00 PM the same day. Orders placed after 12:00 PM will be delivered the following business day. Available in Dubai and Abu Dhabi. For applicable fees please see Section 2.
4. ORDER PROCESSING
Most orders are processed within 24 hours of placement. Orders placed on weekends or public holidays are processed on the next business day.
5. TRACKING YOUR ORDER
Once your order is shipped, you will receive an email notification with your tracking information. You can track your order by clicking the "Track" link directly in the email, or by visiting the order details page on our website. Guest users can track orders via the link provided in their confirmation email. Account holders can also access order tracking by logging into their account dashboard.
6. DELIVERY PROCEDURES
Our courier partner will attempt delivery up to three times at your specified address. If all attempts are unsuccessful, your order will be returned to our warehouse and you can reschedule delivery or arrange for collection.
6.1 Risk of Loss
Risk of loss and damage passes to you upon delivery of your order to the address provided at checkout. For orders showing as "delivered" but not received, please follow the process in Section 7.2.
7. DELIVERY ISSUES
7.1 Delayed Delivery
If your order is delayed beyond the estimated delivery timeframe due to a fault on our part or that of our courier partner, we will arrange re-delivery at no additional cost or, where you prefer, refund the delivery fee paid. This does not apply to delays caused by circumstances beyond our reasonable control, including those set out in Section 9. Please contact our customer service team at customercare@pose.ae or via WhatsApp to report a delay and we will resolve the matter promptly.
7.2 Missing Packages
If your tracking information shows "delivered" but you haven't received your package, check with household members, neighbours, or building security. Verify the delivery address and contact our customer service team within 48 hours if the package cannot be located.
7.3 Damaged Packages
If your package arrives damaged, accept the package and note the damage on the delivery receipt. Take photos of the damaged packaging and items, then contact our customer service team within 48 hours. We will arrange for a replacement or full refund.
8. CUSTOMS, DUTIES, AND TAXES (INTERNATIONAL ORDERS)
International orders may be subject to customs clearance procedures. Import duties, customs fees, and taxes are not included in the product price or shipping cost and are the responsibility of the recipient. The courier will contact you to collect these fees before final delivery.
9. PUBLIC HOLIDAYS AND SPECIAL CIRCUMSTANCES
Delivery times may be extended during UAE public holidays, Ramadan, Eid Al Fitr and Eid Al Adha, National Day, and other official holidays. We will notify you of any anticipated delays during these periods.
10. CONTACT INFORMATION
Pose.ae Customer Service Email: customercare@pose.ae Phone: +971 52 9907673 (Monday - Friday, 9 AM - 6 PM GST) WhatsApp: +971 52 9907673 Live Chat: Available on our website during business hours