Shipping & Delivery

Last Updated: February 2026

At Pose, we are committed to delivering your carefully curated pieces safely and promptly. Below you will find everything you need to know about our shipping options, costs, delivery timeframes, and policies.

Shipping Destinations

UAE

We ship to all seven Emirates within the UAE:

• Dubai

• Abu Dhabi

• Sharjah

• Ajman

• Umm Al Quwain

• Ras Al Khaimah

• Fujairah

International

International shipping is available to select countries. Available destinations and costs for your location will be displayed at checkout. If your country is not listed, please contact us at customercare@pose.ae — we may be able to find a shipping solution.

Delivery Options & Costs

Delivery timeframes are based on items dispatched from within the UAE. Where a vendor is based outside the UAE, delivery times may vary and will be indicated on the product listing and confirmed at checkout.

* Express same-day delivery is available Monday to Saturday only. Orders placed after 12:00 PM will be delivered the following business day.

* Delivery fees are calculated based on order weight and destination and will be confirmed at checkout before payment is taken.

Order Processing

Most orders are processed within 24 hours of placement. Orders placed on weekends or public holidays are processed on the next business day.

Pre-Order Items

Some products on pose.ae are available on a pre-order basis. For these items, the standard delivery timeframes set out above do not apply. The estimated lead time for each pre-order item is stated on the individual product page at the time of purchase.

Once a pre-order item has been dispatched, standard delivery timeframes apply based on your location. Please note that as pre-order items are made to order, cancellations are not accepted once the order has been placed.

Tracking Your Order

Once your order is shipped, you will receive an email notification with your tracking information. You can track your order by:

• Clicking the "Track" link directly in your dispatch email

• Visiting the order details page on our website

• Logging into your account dashboard (for account holders)

Guest users can track orders via the link provided in their order confirmation email.

Delivery Procedures

Delivery Attempts

Our courier partner will attempt delivery up to three times at your specified address. If all attempts are unsuccessful, your order will be returned to our warehouse. You can then reschedule delivery or arrange for collection by contacting our customer service team.

Risk of Loss

Risk of loss and damage passes to you upon delivery of your order to the address provided at checkout. For orders showing as "Delivered" but not received, please refer to the Missing Packages section below.

Delivery Issues

Delayed Delivery

If your order is delayed beyond the estimated delivery timeframe due to a fault on our part or that of our courier partner, we will:

• Arrange re-delivery at no additional cost, or

• Refund the delivery fee paid, where you prefer

This does not apply to delays caused by circumstances beyond our reasonable control, including UAE public holidays or extreme weather. Please contact our customer service team at customercare@pose.ae or via WhatsApp to report a delay.

Missing Packages

If your tracking information shows "Delivered" but you have not received your package, please:

• Check with household members, neighbours, or building security

• Verify the delivery address on your order

• Contact our customer service team within 48 hours if the package cannot be located

Damaged Packages

If your package arrives damaged:

• Accept the package and note the damage on the delivery receipt

• Take photos of the damaged packaging and items

• Contact our customer service team within 48 hours
  
  

International Orders — Customs, Duties & Taxes

International orders may be subject to customs clearance procedures upon arrival in the destination country. Please note:

• Import duties, customs fees, and taxes are not included in the product price or shipping cost

• These charges are the sole responsibility of the recipient

• The courier will contact you to collect any applicable fees before final delivery

We have no control over these charges. For further information, please contact your local customs authority.

Public Holidays & Special Circumstances

Delivery times may be extended during UAE public holidays, including Ramadan, Eid Al Fitr, Eid Al Adha, and National Day. We will notify you of any anticipated delays during these periods.

Delivery times may also be affected by public holidays or local circumstances in the destination country for international orders.

Contact Us

Our customer service team is here to help with any shipping or delivery queries:

Email: customercare@pose.ae

Phone: +971 52 9907673 (Monday – Friday, 9 AM – 6 PM GST)

WhatsApp: +971 52 9907673