Return & Exchanges

Last Updated: February 2026

At Pose, we want you to be completely satisfied with your purchase. If you need to return or exchange an item, we're here to make the process as straightforward as possible.

Can I Return My Order?

You have 14 days from the date of delivery to return an item. To be accepted, items must be:

  • Unworn and unwashed

  • In original condition with all tags and labels attached

  • In original packaging wherever possible

Some items cannot be returned for hygiene reasons, including underwear and intimate apparel, swimwear and beachwear, personalised or made-to-order items, and anything marked as Final Sale. These are clearly flagged on the product page before you buy.

For our full return eligibility conditions, please refer to our Return Policy.


How Do I Return Something?

It's simple — just follow these steps:

  1. Start your return. Click the returns link in your delivery confirmation email, or log into your account dashboard and select the relevant order.

  2. Tell us what you'd like. Let us know which item(s) you're returning and whether you'd prefer a refund, exchange, or credit note.

  3. We'll review your request. We aim to get back to you within 2 business days.

  4. We arrange collection. Once approved, we'll send you a Return Authorisation number and an air waybill to attach to your parcel. Our courier will be in touch to arrange a convenient pickup time.

Need help at any point? Reach us at customercare@pose.ae or on WhatsApp — we're happy to guide you through it.


How Much Does Return Shipping Cost?

Where you are

Choosing a credit note

Refund to original payment

UAE & GCC

Free

AED 15 flat fee — we arrange pickup

International

Full cost — confirmed when you request

Full cost — confirmed when you request


When Will I Get My Refund?

Once we receive and inspect your item, we'll process your refund within 5 business days. After that, allow a further 3–5 business days for it to appear in your account — this depends on your bank or payment provider.

Refunds are always returned to your original payment method.

Can I Exchange an Item?

Yes — we offer exchanges for a different size or colour of the same item, subject to availability. If what you need isn't available, we'll issue a Pose credit note for the full value, valid for 12 months and redeemable on anything at pose.ae.

Exchange Shipping

  • UAE customers: Exchange shipping is free.

  • GCC and international customers: Shipping costs will be confirmed when you arrange your exchange.

Credit notes are non-transferable and cannot be exchanged for cash.


What If My Item Arrives Damaged or Incorrect?

We're sorry if this happens. Please contact us within 48 hours of delivery with photos of the item and its packaging and we'll make it right — whether that's a replacement or a full refund including shipping costs.

Reach us at customercare@pose.ae or via WhatsApp and we'll resolve it promptly.

Still Have Questions?

Our team is here to help — get in touch through any of the following:

Email: customercare@pose.ae

Phone: +971 52 9907673 (Monday – Friday, 9 AM – 6 PM GST)

WhatsApp: +971 52 9907673

Live Chat: Available on our website during business hours